UC Hotline Numbers

Many thanks to everyone who has been in touch with me regarding Universal Credit – apologies for the delay in getting this information up on my website.

I hope these numbers and links are of some use:

Claimant Escalation Routeway :

Working Age Benefits (e.g. JSA, ESA, Income Support): Call Benefit Enquiry Line on 0800 169 0310

Universal Credit Live Service (non-Digital UC): Call the Universal Credit Live Service – Service Centre on 0800 328 9344.

Universal Credit Full Service (Digital UC): Digitally – via Journal Facility in the UC Digital System

                                                                                Call the UCFS Service Centre on 0800 328 5644


Other useful links:

https://www.understandinguniversalcredit.gov.uk/ - Useful guides to UC for claimants and partners

https://www.youtube.com/channel/UC7Km4IXfVJB1n8SQUmkJD0Q/featured -

A helpful YouTube Channel run by Universal Credit in Action, with a range of videos offering guides and advice.