Many thanks to everyone who has been in touch with me regarding Universal Credit – apologies for the delay in getting this information up on my website.
I hope these numbers and links are of some use:
Claimant Escalation Routeway :
Working Age Benefits (e.g. JSA, ESA, Income Support): Call Benefit Enquiry Line on 0800 169 0310
Universal Credit Live Service (non-Digital UC): Call the Universal Credit Live Service – Service Centre on 0800 328 9344.
Universal Credit Full Service (Digital UC): Digitally – via Journal Facility in the UC Digital System
Call the UCFS Service Centre on 0800 328 5644
Other useful links:
https://www.understandinguniversalcredit.gov.uk/ - Useful guides to UC for claimants and partners
A helpful YouTube Channel run by Universal Credit in Action, with a range of videos offering guides and advice.